Q: What is Commercial Bank Rewards?
A: Commercial Bank Rewards is Qatar's leading rewards programme where you can redeem
your points for free travel, shopping vouchers and charity.
Q: How do I earn Reward Points?
A: Every time you use your credit card for retail purchases locally, overseas and
online your earn points as per the below table:
- Diners Club Card - Spend QAR 15 earn 1 Reward Point
- Visa and Master Card - Spend QAR 20 earn 1 Reward Point
A: In order to be able to log into
you would require to have your QID, Mobile number and
Email address correctly registered with Commercial Bank. You would also need a Credit
Card that is eligible for earning Commercial Bank Reward points: - Visa Infinite,
Visa Platinum, Visa Gold, MasterCard Titanium and Manchester United Titanium.
A: Commercial Bank Rewards website has been designed to enable you to check and
redeem your points instantly anytime and anywhere for free travel, shopping vouchers
Q: Where can I redeem my gift vouchers?
A: You can redeem your gift vouchers for electronics, jewellery, fashion, furniture
and much more. For a list of participating partners, please click on the "Gift Voucher"
Q: How do I use my Gift Voucher?
A: Simply visit any of our participating partners and present your unique code number
that you receive by Email or SMS.
Q: How do I retrieve my Gift Voucher?
A: There is a log of all your Gift Vouchers in your account.
- Simply log into www.cbqrewards.com
- Click on My Account
- Scroll down to Voucher Summary and click the "+" sign
Q: Can I partially use my Gift Voucher?
A: Yes, you can use your Gift Voucher more than once and at multiple locations so
always chose the higher denomination to check your remaining balance of your vouchers
Q: Can I give my Gift Voucher to a friend?
A: Yes, all you need to do is provide the voucher code number to your friend.
Q: Can I transfer my points to Qmiles?
A: Yes, simply click on the "Global Rewards" tab and select Qatar Airways to transfer
Q: How do I do an online check-in?
A: This depends if the airline offers online check-in on its website. If yes, you
may check-in online using your Airline Booking Reference number.
You need to check-in at least 3 hours prior to departure for all International flights,
and 2 hours prior to departure for all Domestic flights. However, we would always
recommend you call the respective airline to understand their check-in policy timings.
As per airline rules, the standard check-in time begins 3 hours prior to departure.
Infants must have valid proof of age documents showing that the infant is less than
24 months old. You need to carry appropriate travel permissions (valid passport,
visa, immigration clearance etc.) acquired before departure. Commercial Bank or
Infinia Services & Solutions is not responsible for lack of documents produced during
Q: Is there a Customer support number?
A: Yes, you may call Commercial Bank 24 hours customer support number on 4449 0000
or send an email on email@example.com
Q: How do I print my ticket?
A: You can view all your upcoming and completed trips by selecting the ‘Manage Bookings’
section on the website. You can view/print your ticket by clicking on the Booking
Q: I did a search for flight tickets and selected my flight. However, after providing
the passenger details, I see that the fares have increased. Why?
A: The airline fares are dynamic in nature and are based on availability of the
seats on the particular flight. There are always chances that the seats selected
by you may get sold till the time you complete your booking. Therefore, to minimize
the chances of booking failures, we check the availability of the seats before you
proceed with the payment. If you find that the fare has increased at this step,
you have the option of going ahead with the booking or refresh the search.
Q: Can I enter my Frequent Flyer number at the time of booking?
A: Currently we do not take the Frequent Flyer number. You can provide your Frequent
Flyer number at the airline counter at the time of check-in.
Q: How do I get my e–ticket details?
A: We will send your e–ticket details to the registered e-mail address provided
by you to us, when you made your reservation.
Q: How do I confirm my seat assignments?
A: Kindly call your airline directly to check whether you can choose your seat by
quoting your airline Booking Reference number.
Q: How do I cancel a flight reservation?
A: For bookings made on CBQ Rewards website, no cancellations are allowed if done
voluntarily. \ Hence no points will be refunded back into your account. For any
reasons not initiated by you, i.e. flights being grounded/cancelled/or any other
unforeseen circumstances wherein you are denied travel, applicable points will be
refunded back into your account. This again would be as per the discretion of Commercial
Q: How do I amend my booking?
A: Infinia Services & Solutions can assist you with amendments
to most bookings. In some cases, though, you will need to contact the airline directly.
Every booking made on CBQ Rewards is subject to amendment charges
levied by the airline, which may vary by flight and booking class.
If you amend your booking, you will be charged the difference in fare, if any, and
applicable when the amendment is made. However, if the new fare is lower than the
original fare, the difference in the fare amount will not be refunded. The re-booking
charges as applicable will be collected and charged to your CBQ credit card. In
addition to the airline's amendment charges, Infinia Services & Solutions
charges an amendment handling fee of QAR 200 per passenger.
Infinia Services & Solutions will collect these charges from you
when we make the changes to your travel plans. We will also collect the difference
in fare, if any is applicable when the amendment is made. Depending on the airline
policy, some booked fares may not allow an amendment. You can contact by writing
to us on firstname.lastname@example.org.
Q: Can I book a multi–city trip?
A: No, you cannot do a multi-city booking at this juncture. To book a multi-city
travel, you will have to book individual sectors, separately.
Q: I did not get an e-mail confirmation. What do I do?
A: If you do not receive an e-mail confirming your booking, there is a possibility
that an improper e-mail address was registered in our records or your Internet Service
Provider blocked the e- mail as a ‘spam’, in which case we suggest you check the
address and your spam folder. You can also contact us by sending an e-mail at email@example.com
, or calling
Commercial Bank’s Customer Support number on 4449 0000.
Q: What is the maximum number of seats I can book?
A: A maximum of 9 seats can be booked at one time. If you need to book for more
than 9 travelers, you will have to repeat the booking process for the additional
travelers. Also, some airlines do not allow booking for more than 4 passengers (adult
+ children) at one time.
Q: Can I book tickets for infants?
A: Yes, you can book for one infant per adult on CBQ Rewards. The age of the infant
must be below 24 months on the date of travel. Make sure you carry valid proof of
age documents at the time of check-in. The infant is not awarded a seat on the flight
and has to travel with the accompanying adult.
Q: How do I find out my baggage limit?
A: Limits for both, cabin and checked-in baggage vary by airline rules and sometimes
by criteria of baggage weight or numbers. Please contact the airline directly or
visit the airline’s website for accurate details regarding baggage limits, as rules
vary from time to time without prior notice.
Q: I’ve booked my tickets but now need to add my child’s tickets to my booking. How
do I proceed for this?
A: Infinia Services & Solutions does not do individual bookings for children below
12 years of age. You would need to contact your airline directly for your child’s
Q: Do I need to confirm my flight reservation before I fly?
A: No, you do not have to. However if you wish, you may contact the airline directly.
Q: How do I confirm special services like seats/meals, wheelchair, bassinets etc.?
A: CBQ Rewards does not do a pre–seating or confirm meals. You will have to call
the airline directly for any seat or meal requirements. Also airlines require a
minimum of 24 – 48 hours prior notification in case any special meal or service
needs to be confirmed. All special requests are subject to confirmation from the
airline and in some cases may be chargeable as per airline policy.
Q: Do I have to show my e–ticket confirmation e-mail at the airline check–in counter?
A: Yes, you do. Some airports do not allow you to enter without a printout of your
e–ticket, so be sure to carry one with you. If you have forgotten to carry your
e–ticket printout, you can contact the airline ticketing counters at the airport
to issue a duplicate itinerary receipt.
Q: Do you issue paper tickets?
A: No, we do not issue paper tickets.
Q: I misspelled my name while booking a ticket. How do I get it changed?
A: You can call us to check if the airline which you have booked with, entertains
change–of–name requests. However, if the airline does not allow it, you will have
to cancel and re-book the ticket. Normal amendment charges apply in such cases.
Certain airlines do not even allow a re- issue of ticket on such occasions and a
new ticket has to be issued. Commercial Bank will not entertain any refund or reversal
of Points in such cases.
Q: Do I have to pay anything extra at the airport?
A: Normally, all taxes for the airport are collected on the ticket at the time of
booking itself. However, many airports do collect development fees/taxes at the
time of departure. Please check with the respective airline before you travel.
Q: Can I book a room where more than two adults will occupy it?
A: Most of the hotels allow additonal guests in a room for an extra charge, but
the number of occupants should not exceed the maximum number of guests allowed per
room by the hotel. You would need to directly check with the hotel for such bookings,
as it varies as per the terms and conditions of the hotel.
Q: Our children will be traveling with us; will there be any hotel charge for them
A: When making your booking, select the number of children traveling with you from
the 'Children' drop-down box. If you select one child, our search will give you
the price of a Double Room with a child, not including an extra bed. If you want
an extra bed in the room, you need to increase the number of passengers in your
Q: Can I request a room preference such as smoking/wheelchair friendly etc.?
A: Yes, you can. Although, you will have check with the hotel directly for such
requests and book online.
Q: I did not get an email confirmation. What do I do?
A: If you do not receive a confirmation e-mail from us, there is a possibility that
an improper e- mail address was registered in our records or your Internet Service
Provider blocked the e-mail as a ‘spam’ in which case we suggest you check the address
and your spam folder. You can also contact us by sending an e-mail at
, or calling CBQ’s Customer Support number on 4449
0000. It is important at the time of contacting us that you convey information on:
1- Name against which reservation was made
2- Location (city) and name of the hotel
3- Dates of check-in / check-out
Q: How long will it take for the hotel to receive my booking information?
A: The time taken for the hotel to receive your reservation information varies by
hotel and arrival date. Although, most of the hotels should receive this information
within 12 hours from the time you made your booking (excluding night timings and
weekends, as this is when the hotel reservation desks are closed). Please note that
this does not apply to bookings made for the same day.
Q: What is the standard check-in time for hotels?
A: The standard check-in time is after 1400 hours (local time). But it may vary
according to season and/or city. Please check with the hotel for clarity.
Q: I am arriving late; will the hotel hold my room until I arrive?
A: Yes, the hotel will hold your room booking until 7am the day after your planned
arrival date, as your reservation is a confirmed booking. However, please check
with the hotel for details.
Q: I am arriving earlier than planned; will the hotel accommodate me?
A: In such case, we suggest you contact the hotel in advance to check for accomodation,
as terms and conditions vary with different hotels.
Q: How can I get a receipt or invoice for my hotel booking?
A: You can view all your upcoming and completed trips by selecting the ‘Manage Bookings’
section. Further, you can view/print your receipt by selecting the Booking Reference
Q: What are the cancellation charges on redemption bookings?
A: For bookings made through CBQ Rewards, no cancellations are allowed, if done
voluntarily by you; hence no points will be refunded back into your account. For
any reasons not initiated by you i.e. hotels sold out and/or any other unforeseen
circumstances wherein you are denied stay, applicable points will be refunded back
into your account. This again is as per the discretion of CBQ Rewards.
Q: What is the difference between a Double and a Twin Room?
A: A Double Room has 1 King-sized bed, whereas a Twin Room has 2 single or Queen-sized
Q: Do I need to reconfirm my hotel booking?
A: No, this is not necessary. However if you wish, you may contact the hotel directly.
Q: Can I change the dates of my hotel booking?
A: CBQ Rewards does not support changes/modifications to bookings once they are
made. Please do not call the hotel directly for reservation changes or cancellations,
as the same would not be entertained.
Q: I need to avail an early check-in /late check-out. Can this be done?
A: This depends completely on the hotel’s room availability on that particular date.
CBQ Rewards cannot guarantee anything to this regard.
Q: Are meals/breakfast included in the hotels booked?
A: Not all hotels include complimentary breakfast. Please ensure this is checked
on the program website under the respective hotel’s ‘View Detail’ section, before
redeeming the hotel.
Q: Can I make a hotel booking for today’s check-in?
A: Sorry this is not possible. Hotel reservations have to be booked a minimum of
3 days in advance.
Q: Can I request for connected rooms if I am booking 2 rooms, or a smoking room preference
A: Most of the hotels are booked directly through international suppliers. We can
add these requests as a comment to the hotel; however CBQ Rewards does not guarantee
the confirmation of the same. These requests would have to be made directly at the
hotel at the time of check-in.
CAR RENTALS FAQs
Q: Do I get an immediate booking confirmation?
A: Once car redemption is made, the confirmation is not immediate. It takes a minimum
of 24 - 48 hours for a confirmation. For any queries regarding confirmation, you
can call Commercial Bank’s 24-hour Customer Support at 4449 0000.
In case the booking does not get confirmed, the points will be refuned back into
your account and you can repeat your attempt to book online.
Q: Can I make an amendment to my booking?
A: Amendments are possible for most bookings. However the request needs to come
in atleast 48 hours prior to the date of booking. Confirmation would depend on the
service provider's availability. In some cases, ammendments may not be possible,
as per the car rental policy.
Q: Will there be any extra charges if I wish to make an amendment to my booking?
A: Extra amendment surcharges would be incurred if there is a change in the duration,
location or the type of car. Over and above the amendment charges, Infinia Services
& Solutions will charge a handling fee of QAR 200.
Q: Can I cancel my booking?
A: For bookings made through CBQ Rewards, no cancellations are allowed if initiated
voluntarily by you. Hence no points will be refunded back to your account. However,
if the reason for cancellation is from the service provider/supplier’s end, the
points will be duly credited into your account within 7 business days.
Q: How old do I have to be to rent a car?
A: For most car hire companies, the age requirement is between 21 and 70 years.
If the driver is under 25 or over 70 years of age, you might have to pay an additional
fee.(Charges may vary depending on city/country and type of car.)
Q: Is it possible to rent a car for another person through my account?
A: Yes, as long as they meet the stipulated requirements. You would need to fill
in their details while making the reservation.
Q: Does my car redemption include all charges or is there anything extra I have to
A: Most of the car rental services include in their price - Theft Protection, Collision
Damage Waiver (CDW), local taxes, airport surcharges and any road fees. Although,
you would be responsible for any ‘extra’ charges at the time of car pick-up, fees
for a young/additional driver, one-way fees. The same will be explained to you,
in addition to ways to reduce costs like carrying child seats, GPS, before you make
your car booking. You may read more about this in the Terms and Conditions section
of the car rental service you are booking with.