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General FAQs

Q: What is Commercial Bank Rewards?
A: Commercial Bank Rewards is Qatar's leading rewards programme where you can redeem your points for free travel, shopping vouchers and charity.
Q: How do I earn Reward Points?
A: Every time you use your credit card for retail purchases locally, overseas and online your earn points as per the below table:
  • Diners Club Card - Spend QAR 15 earn 1 Reward Point
  • Visa and Master Card - Spend QAR 20 earn 1 Reward Point
Q: How do I log in to www.cbqrewards.com?
A: In order to be able to log into www.cbqrewards.com you would require to have your QID, Mobile number and Email address correctly registered with Commercial Bank. You would also need a Credit Card that is eligible for earning Commercial Bank Reward points: - Visa Infinite, Visa Platinum, Visa Gold, MasterCard Titanium and Manchester United Titanium.
Q: What is the main benefit of using www.cbqrewards.com?
A: Commercial Bank Rewards website has been designed to enable you to check and redeem your points instantly anytime and anywhere for free travel, shopping vouchers and more!
Q: Where can I redeem my gift vouchers?
A: You can redeem your gift vouchers for electronics, jewellery, fashion, furniture and much more. For a list of participating partners, please click on the "Gift Voucher" tab.
Q: How do I use my Gift Voucher?
A: Simply visit any of our participating partners and present your unique code number that you receive by Email or SMS.
Q: How do I retrieve my Gift Voucher?
A: There is a log of all your Gift Vouchers in your account.
  • Simply log into www.cbqrewards.com
  • Click on My Account
  • Scroll down to Voucher Summary and click the "+" sign
Q: Can I partially use my Gift Voucher?
A: Yes, you can use your Gift Voucher more than once and at multiple locations so always chose the higher denomination to check your remaining balance of your vouchers .
Q: Can I give my Gift Voucher to a friend?
A: Yes, all you need to do is provide the voucher code number to your friend.
Q: Can I transfer my points to Qmiles?
A: Yes, simply click on the "Global Rewards" tab and select Qatar Airways to transfer your points

Flights FAQs

Q: How do I do an online check-in?
A: This depends if the airline offers online check-in on its website. If yes, you may check-in online using your Airline Booking Reference number.
Check-in:

You need to check-in at least 3 hours prior to departure for all International flights, and 2 hours prior to departure for all Domestic flights. However, we would always recommend you call the respective airline to understand their check-in policy timings.


As per airline rules, the standard check-in time begins 3 hours prior to departure.


Infants must have valid proof of age documents showing that the infant is less than 24 months old. You need to carry appropriate travel permissions (valid passport, visa, immigration clearance etc.) acquired before departure. Commercial Bank or Infinia Services & Solutions is not responsible for lack of documents produced during check-in.

Q: Is there a Customer support number?
A: Yes, you may call Commercial Bank 24 hours customer support number on 4449 0000 or send an email on support@infiniasns.com.
Q: How do I print my ticket?
A: You can view all your upcoming and completed trips by selecting the ‘Manage Bookings’ section on the website. You can view/print your ticket by clicking on the Booking Reference number.
Q: I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?
A: The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold till the time you complete your booking. Therefore, to minimize the chances of booking failures, we check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refresh the search.
Q: Can I enter my Frequent Flyer number at the time of booking?
A: Currently we do not take the Frequent Flyer number. You can provide your Frequent Flyer number at the airline counter at the time of check-in.
Q: How do I get my e–ticket details?
A: We will send your e–ticket details to the registered e-mail address provided by you to us, when you made your reservation.
Q: How do I confirm my seat assignments?
A: Kindly call your airline directly to check whether you can choose your seat by quoting your airline Booking Reference number.
Q: How do I cancel a flight reservation?
A: For bookings made on CBQ Rewards website, no cancellations are allowed if done voluntarily. \ Hence no points will be refunded back into your account. For any reasons not initiated by you, i.e. flights being grounded/cancelled/or any other unforeseen circumstances wherein you are denied travel, applicable points will be refunded back into your account. This again would be as per the discretion of Commercial Bank.
Q: How do I amend my booking?

A: Infinia Services & Solutions can assist you with amendments to most bookings. In some cases, though, you will need to contact the airline directly. Every booking made on CBQ Rewards is subject to amendment charges levied by the airline, which may vary by flight and booking class.


If you amend your booking, you will be charged the difference in fare, if any, and applicable when the amendment is made. However, if the new fare is lower than the original fare, the difference in the fare amount will not be refunded. The re-booking charges as applicable will be collected and charged to your CBQ credit card. In addition to the airline's amendment charges, Infinia Services & Solutions charges an amendment handling fee of QAR 200 per passenger.


Infinia Services & Solutions will collect these charges from you when we make the changes to your travel plans. We will also collect the difference in fare, if any is applicable when the amendment is made. Depending on the airline policy, some booked fares may not allow an amendment. You can contact by writing to us on support@infiniasns.com.

Q: Can I book a multi–city trip?
A: No, you cannot do a multi-city booking at this juncture. To book a multi-city travel, you will have to book individual sectors, separately.
Q: I did not get an e-mail confirmation. What do I do?
A: If you do not receive an e-mail confirming your booking, there is a possibility that an improper e-mail address was registered in our records or your Internet Service Provider blocked the e- mail as a ‘spam’, in which case we suggest you check the address and your spam folder. You can also contact us by sending an e-mail at support@infiniasns.com, or calling Commercial Bank’s Customer Support number on 4449 0000.
Q: What is the maximum number of seats I can book?
A: A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers, you will have to repeat the booking process for the additional travelers. Also, some airlines do not allow booking for more than 4 passengers (adult + children) at one time.
Q: Can I book tickets for infants?
A: Yes, you can book for one infant per adult on CBQ Rewards. The age of the infant must be below 24 months on the date of travel. Make sure you carry valid proof of age documents at the time of check-in. The infant is not awarded a seat on the flight and has to travel with the accompanying adult.
Q: How do I find out my baggage limit?
A: Limits for both, cabin and checked-in baggage vary by airline rules and sometimes by criteria of baggage weight or numbers. Please contact the airline directly or visit the airline’s website for accurate details regarding baggage limits, as rules vary from time to time without prior notice.
Q: I’ve booked my tickets but now need to add my child’s tickets to my booking. How do I proceed for this?
A: Infinia Services & Solutions does not do individual bookings for children below 12 years of age. You would need to contact your airline directly for your child’s booking.
Q: Do I need to confirm my flight reservation before I fly?
A: No, you do not have to. However if you wish, you may contact the airline directly.
Q: How do I confirm special services like seats/meals, wheelchair, bassinets etc.?
A: CBQ Rewards does not do a pre–seating or confirm meals. You will have to call the airline directly for any seat or meal requirements. Also airlines require a minimum of 24 – 48 hours prior notification in case any special meal or service needs to be confirmed. All special requests are subject to confirmation from the airline and in some cases may be chargeable as per airline policy.
Q: Do I have to show my e–ticket confirmation e-mail at the airline check–in counter?
A: Yes, you do. Some airports do not allow you to enter without a printout of your e–ticket, so be sure to carry one with you. If you have forgotten to carry your e–ticket printout, you can contact the airline ticketing counters at the airport to issue a duplicate itinerary receipt.
Q: Do you issue paper tickets?
A: No, we do not issue paper tickets.
Q: I misspelled my name while booking a ticket. How do I get it changed?
A: You can call us to check if the airline which you have booked with, entertains change–of–name requests. However, if the airline does not allow it, you will have to cancel and re-book the ticket. Normal amendment charges apply in such cases. Certain airlines do not even allow a re- issue of ticket on such occasions and a new ticket has to be issued. Commercial Bank will not entertain any refund or reversal of Points in such cases.
Q: Do I have to pay anything extra at the airport?
A: Normally, all taxes for the airport are collected on the ticket at the time of booking itself. However, many airports do collect development fees/taxes at the time of departure. Please check with the respective airline before you travel.

Hotels FAQs

Q: Can I book a room where more than two adults will occupy it?
A: Most of the hotels allow additonal guests in a room for an extra charge, but the number of occupants should not exceed the maximum number of guests allowed per room by the hotel. You would need to directly check with the hotel for such bookings, as it varies as per the terms and conditions of the hotel.
Q: Our children will be traveling with us; will there be any hotel charge for them as well?
A: When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select one child, our search will give you the price of a Double Room with a child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.
Q: Can I request a room preference such as smoking/wheelchair friendly etc.?
A: Yes, you can. Although, you will have check with the hotel directly for such requests and book online.
Q: I did not get an email confirmation. What do I do?
A: If you do not receive a confirmation e-mail from us, there is a possibility that an improper e- mail address was registered in our records or your Internet Service Provider blocked the e-mail as a ‘spam’ in which case we suggest you check the address and your spam folder. You can also contact us by sending an e-mail at support@infiniasns.com, or calling CBQ’s Customer Support number on 4449 0000. It is important at the time of contacting us that you convey information on:

1- Name against which reservation was made

2- Location (city) and name of the hotel

3- Dates of check-in / check-out

Q: How long will it take for the hotel to receive my booking information?
A: The time taken for the hotel to receive your reservation information varies by hotel and arrival date. Although, most of the hotels should receive this information within 12 hours from the time you made your booking (excluding night timings and weekends, as this is when the hotel reservation desks are closed). Please note that this does not apply to bookings made for the same day.
Q: What is the standard check-in time for hotels?
A: The standard check-in time is after 1400 hours (local time). But it may vary according to season and/or city. Please check with the hotel for clarity.
Q: I am arriving late; will the hotel hold my room until I arrive?
A: Yes, the hotel will hold your room booking until 7am the day after your planned arrival date, as your reservation is a confirmed booking. However, please check with the hotel for details.
Q: I am arriving earlier than planned; will the hotel accommodate me?
A: In such case, we suggest you contact the hotel in advance to check for accomodation, as terms and conditions vary with different hotels.
Q: How can I get a receipt or invoice for my hotel booking?
A: You can view all your upcoming and completed trips by selecting the ‘Manage Bookings’ section. Further, you can view/print your receipt by selecting the Booking Reference number.
Q: What are the cancellation charges on redemption bookings?
A: For bookings made through CBQ Rewards, no cancellations are allowed, if done voluntarily by you; hence no points will be refunded back into your account. For any reasons not initiated by you i.e. hotels sold out and/or any other unforeseen circumstances wherein you are denied stay, applicable points will be refunded back into your account. This again is as per the discretion of CBQ Rewards.
Q: What is the difference between a Double and a Twin Room?
A: A Double Room has 1 King-sized bed, whereas a Twin Room has 2 single or Queen-sized beds.
Q: Do I need to reconfirm my hotel booking?
A: No, this is not necessary. However if you wish, you may contact the hotel directly.
Q: Can I change the dates of my hotel booking?
A: CBQ Rewards does not support changes/modifications to bookings once they are made. Please do not call the hotel directly for reservation changes or cancellations, as the same would not be entertained.
Q: I need to avail an early check-in /late check-out. Can this be done?
A: This depends completely on the hotel’s room availability on that particular date. CBQ Rewards cannot guarantee anything to this regard.
Q: Are meals/breakfast included in the hotels booked?
A: Not all hotels include complimentary breakfast. Please ensure this is checked on the program website under the respective hotel’s ‘View Detail’ section, before redeeming the hotel.
Q: Can I make a hotel booking for today’s check-in?
A: Sorry this is not possible. Hotel reservations have to be booked a minimum of 3 days in advance.
Q: Can I request for connected rooms if I am booking 2 rooms, or a smoking room preference etc.?
A: Most of the hotels are booked directly through international suppliers. We can add these requests as a comment to the hotel; however CBQ Rewards does not guarantee the confirmation of the same. These requests would have to be made directly at the hotel at the time of check-in.

CAR RENTALS FAQs

Q: Do I get an immediate booking confirmation?

A: Once car redemption is made, the confirmation is not immediate. It takes a minimum of 24 - 48 hours for a confirmation. For any queries regarding confirmation, you can call Commercial Bank’s 24-hour Customer Support at 4449 0000.


In case the booking does not get confirmed, the points will be refuned back into your account and you can repeat your attempt to book online.

Q: Can I make an amendment to my booking?
A: Amendments are possible for most bookings. However the request needs to come in atleast 48 hours prior to the date of booking. Confirmation would depend on the service provider's availability. In some cases, ammendments may not be possible, as per the car rental policy.
Q: Will there be any extra charges if I wish to make an amendment to my booking?
A: Extra amendment surcharges would be incurred if there is a change in the duration, location or the type of car. Over and above the amendment charges, Infinia Services & Solutions will charge a handling fee of QAR 200.
Q: Can I cancel my booking?
A: For bookings made through CBQ Rewards, no cancellations are allowed if initiated voluntarily by you. Hence no points will be refunded back to your account. However, if the reason for cancellation is from the service provider/supplier’s end, the points will be duly credited into your account within 7 business days.
Q: How old do I have to be to rent a car?
A: For most car hire companies, the age requirement is between 21 and 70 years. If the driver is under 25 or over 70 years of age, you might have to pay an additional fee.(Charges may vary depending on city/country and type of car.)
Q: Is it possible to rent a car for another person through my account?
A: Yes, as long as they meet the stipulated requirements. You would need to fill in their details while making the reservation.
Q: Does my car redemption include all charges or is there anything extra I have to pay?
A: Most of the car rental services include in their price - Theft Protection, Collision Damage Waiver (CDW), local taxes, airport surcharges and any road fees. Although, you would be responsible for any ‘extra’ charges at the time of car pick-up, fees for a young/additional driver, one-way fees. The same will be explained to you, in addition to ways to reduce costs like carrying child seats, GPS, before you make your car booking. You may read more about this in the Terms and Conditions section of the car rental service you are booking with.
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